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  • Male and female age not over 35 years old.
  • Bachelor’s degree or higher in a computer-related field.
  • Experience in System Administrative and IT Help Desk preferred.
  • English communication skills: writing and speaking.
  • Service Operations: Handling incidents and requests as per defined processes and SLA. Reporting potential problems to Problem Management.
  • Supporting and assisting with setting up/using remote collaboration tools/systems.
  • Actively contributing with ideas to improve IT situations at local sites.
  • Project participation and implementation of global projects at local sites.

Job Description

  • Maintaining and monitoring the NICE system
  • Provides support to application users of NICE Recording, Quality Management, and Interaction Analytics.
  • Working with the Sales and Project Team to implement new projects
  • Implement the Nice system & Configuring system
  • Address client concerns and ensure the resolution of issues in a timely manner. Maintaining contact with clients – giving them regular updates.
  • Manages NICE Recording, Quality Management, Interaction Analytics, and Workforce Management for DAY 2 Product Support.
  • Prepare the document the update report issue to the customer
  • Bachelor’s degree in IT Computer, Information Systems, Business Administration
  • Intimate knowledge of an organization’s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer services and relationship management experience
  • Critical thinking skills
Job Descriptions
  • Possessing specialist knowledge of operating systems, devices, applications and software
  • Providing technical support to teams within the organization, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customized training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organization’s systems
  • Developing reports for teams across the business