Qualification

• Male and female age not over 35 years old.
• Bachelor’s degree or higher in a computer-related field.
• Experience in System Administrative and IT Help Desk preferred.
• English communication skills: writing and speaking.
• Service Operations: Handling incidents and requests as per defined processes and SLA. Reporting potential problems to Problem Management.
• Supporting and assisting with setting up/using remote collaboration tools/systems.
• Actively contributing with ideas to improve IT situations at local sites.
• Project participation and implementation of global projects at local sites.

Job Description

• Maintaining and monitoring the NICE system
• Provides support to application users of NICE Recording, Quality Management, and Interaction Analytics.
• Working with the Sales and Project Team to implement new projects
• Implement the Nice system & Configuring system
• Address client concerns and ensure the resolution of issues in a timely manner. Maintaining contact with clients – giving them regular updates.
• Manages NICE Recording, Quality Management, Interaction Analytics, and Workforce Management for DAY 2 Product Support.
• Prepare the document the update report issue to the customer

Qualifications

• Bachelor’s degree in IT Computer, Information Systems, Business Administration
• Intimate knowledge of an organization’s computing systems
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer services and relationship management experience
• Critical thinking skills

Job Descriptions

• Possessing specialist knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Developing reports for teams across the business