SINOSTECH COMPANY

Workforce Management (WFM)

Video depicting high level features and benefits of NICE WFM Forecasting, including planning and the importance of being able to simulate the routing rules for forecasting call volume and determining agent requirements

Video depicting high level features and benefits of NICE WFM Scheduling including multi skill, multi site, vacation planning, paid time off manager, shift bidding and the ability to swap schedules.

Video depicting high level features and benefits of NICE WFM Intraday Management including the real time adherence monitoring and ability to reforecast.

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