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Benefits of Audio Finder for Express Insights
Generate the insights needed to respond to the increase in call volumes caused
FAST Install in minutes, deliver insights in hours
RELEVANT Identify complain related calls
ACCURATE Understand customers’ concerns and agent responses
ACTIONABLE operationalize the findings by creating standard responses and monitor that they are being used consistently
What’s Included:
• AudioFinder – a simple PC based insights application installed on-premise
• Basic set of ‘out of the box’ search phrases
• Initial setup support
• A single PC based license to centrally process audio interactions
• Up and running within hours
• Support Phonetics search
• Supports 40 languages (ASEAN supports, Thai, Malay, Vietnamese, and Indonesian)
• Import 60,000 file record