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Drive value from every interaction across any channel
Every minute, thousands of interactions from multiple channels take place between your customers and your organization. These interactions contain a wealth of information about your customers and your services. NICE Engage allows you to record interactions for:
- Comprehensive compliance
- Intelligent Quality Management
- Customer and business insights
- Prompt authentication
NICE Advanced Interaction Recorder (AIR) and Engage is a scalable, secure, and robust platform that makes it easy to record and manage interaction data from multiple channels and data sources in a single place.
Comprehensive and flexible interaction recording
The NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center’s unique operational requirements. In a single platform, you’ll have support for thousands of concurrent IP streams: capturing, forwarding streams in real-time, recording, and archiving.
- Omnichannel recording– helping organizations provide customers a coherent experience by providing a single place to define and implement compliance and quality practices across all channels.
- Unprecedented recording scalability– linear scalability that supports thousands of channels of any type (Voice, chat, video, Social Media, etc.) per interaction recorder
- Future proof– supporting virtually any communication and storage environment
- State of the Art business continuity– high availability and lightning–speed disaster recovery
- Comprehensive compliance– helps you meet the demands of regulators and standard bodies, keeping your customers and your organization safe, and minimizing organizational risk, by applying best practices and compliance standards on all channels
- Manageability and ease of use– allowing optimal resource utilization
Contact us today to learn how you can capture all your customer interactions from a single, scalable platform and hear about our Contact Center Business Continuity solutions.